hello@kujo.com
Free Shipping & Free Returns
Free Shipping & Free Returns
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Shipping | Exchanges | Returns | Size Chart | Privacy Policy | Terms of Service

Free Returns
We love our shoes and bet you will too. But if you decide you need to return them for any reason, we'll cover the cost for continental orders. Please just make sure they are in "new" condition - not worn outside or dirty.
How the Process Works
  1. Click on this link: initiate a free return
  2. In the "customer notes" section, type in that you would like a refund.
  3. This will generate a return label you can print off, and drop off at the post office.
  4. Once we receive the returned shoes, we will process your refund within 48 hours, and send you an email notification.
    • Note It has typically been taking 1-2 weeks for returns to get back to us, we appreciate your patience.
Policies
  • You may return items for a full refund within 45 days of purchase free of charge (in the continental US).
  • For returns shipped from outside the continental U.S., initiate your return and note that you are responsible for shipping charges, as well as any taxes, duties, or custom fees incurred from the return.
  • Products must not be damaged, washed, altered or show signs of wear.
  • Please return products in their original packaging if possible.
  • You will receive an email from us when your return is processed.
  • For returns shipped from outside the U.S. or its Territories, any taxes, duties, custom fees or shipping charges incurred from the return will be the responsibility of the customer.
  • Gift cards are not elligible for returns.
Note Products purchased through a retailer store or online retailer (Amazon, Gardener's Edge, Gardener's Supply, Zappos, etc) should be returned to them. Please contact their customer service departments if you need assistance.
How Can We Help
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Risk-Free Online Shopping
Free Shipping
We offer free shipping at every price, for every item, on every day of the year. Browse, take your time, find the perfect shoe. And when you do, there will be free shipping waiting for you.
Free Exchanges
We know buying shoes online can be a bit tricky. So, we're taking the worry out of it. While our shoes fit true to size, if it's not just right simply exchange it for the next size, free of cost.
Free Returns
We love our shoes and bet you will too. But if you decide you need to return them for any reason, we'll cover the cost. No questions asked.
Give us a try. We've got your back.
Quality Plus Customer Service
One of the best shoes you can buy and the customer service is off the charts! Dealing with Shawn and his team is an absolute pleasure. Will be using their product line from now on for me and my crews! Can’t go wrong!
Kujo stands by their product!
I am very happy to write this review. I ordered these boots based on a recommendation and have loved wearing them everyday since. Recently the material inside the right boot in the heal area came apart. It happens... even the best products have the occasional flaws. My experience got better when i reached out to Kujo to express my concern. Within a couple hours and a few emails, they accepted the feedback, promised to use the feedback to improve the boot, and have shipped me a replacement pair. How you treat your customers after the sale is just as important as selling it and the product itself! Kudos to Kujo!