Free Exchanges
We know buying shoes online can be a bit tricky. So, we're taking the worry
out of it. While our shoes fit true to size, if it's not just right
simply
initiate a free exchange
to get the right size (just make sure they are in "new" condition - not worn outside or dirty)
How the Process Works
- Click on this link: initiate a free exchange
- In the "customer notes" section, type in the color/size you would like to exchange for.
- This will generate a return label you can print off, and drop off at the post office.
-
Once we receive the returned shoes, we will ship out your new pair within 48 hours, and send you an email notification with tracking information.
- Note It has typically been taking 1-2 weeks for returns to get back to us, we appreciate your patience.
Policies
- You may exchange items within 45 days of purchase free of charge (in the continental US). Yep - free return shipping back to us, and free shipping for the new pair out to you!
- For exchanges shipped from outside the continental U.S., initiate your exchange and note that you are responsible for shipping charges, as well as any taxes, duties, or custom fees incurred from the return.
- Products must not be damaged, washed, altered or show signs of wear.
- Please return products in their original packaging if possible.
- You will receive an email from us when your item has been processed, and another with tracking data when the new item is shipped.
Risk-Free Online Shopping
Give us a try. We've got your back.
