Free Shipping & Free Returns
Reviews Retailers Bulk Support

Frequently Asked Questions

Shoes
Do you offer wider widths?

We only have a "medium" width option. If you typically wear a "wide" shoe, we recommend going up a ½ size in your Kujo's for more room.

Do you include two colors of laces?

Yes! Every shoe comes with two sets of laces: a neutral color and an accent color.

What is the arch support like?

The arch support on our insoles is neutral (neither flat nor extra supportive) and pretty standard across the industry. Our insoles are removable, so if you use special inserts for other shoes you could consider that for these.

Are your shoes good for plantar fasciitis?

We have had customers with plantar fasciitis, and many have said they are happy with their Kujo's. Our insoles are removable, so we've also heard from customers who removed our insoles and replaced them with their own custom orthodics.

What shoe is best for me?

The Yard Shoe is our lightest shoe, with a soft toe, and lower profile. It's great for lawn care - for long days, hot sun, lots of miles - when a safety toe isn't necessary. The X1 Landscape Boots have a safety toe and higher profile. As far as boots go, they are astonishingly light. They are great for landscaping/hardscaping or any time more protection is desired.

How can I clean my shoes?

As a general rule, we recommend that you hand-wash your Kujo's (soap, warm water, soft-bristled brush, rag/towel). This ensures the structure of the shoes stays strong (vs the washing machine). However, we understand that some people need the entire shoe to get washed (outside/inside/etc), and we do have people who have washed them in the washing machine. If you do, we recommend that you use cold water in a "gentle" or "delicate" cycle. Also, please just "air dry" them, and do not put them in the dryer.

What if my shoes are defective?

We offer a 1 year warranty against any factory defects. To start a warranty claim, please email support@kujo.com with your order number and pictures of the defect. We'll take care of you with a replacement pair.

Discounts
Do you offer bulk discounts for a crew?

Yes! We do offer discounts on our bulk ordering page. It is a tiered discount structure (the more you order, the bigger the discount). As you type in quantities in the bulk order form, your discount will automatically update.

Do you offer a military discount?

Yes! We offer a 20% discount for active military and veterans. Please email support@kujo.com a picture of your military ID or DD-214 (with your SSN covered), and we'll get you set up.

Shipping
Is shipping really free?

Yes, as long as you are in the continental US.

Do you ship internationally?

We currently offer shipping only within the US.

How do I track my order?

You can track your order on the Orders, Returns, And Exchanges page.

Exchanges
Are exchanges really free?

Yes, we offer free exchanges for recently bought items that are still in "new" condition (not worn outside or dirty) for orders in the continental US.

How do I exchange something?

You can initiate an exchange from the the Orders, Returns, And Exchanges page. Find the item and click the exchange button. You'll select the item you want to exchange for, and then download/print a free shipping label and packing slip.

How do I track my exchange?

You can track the progress of your shipment back to us, our processing, and our shipment back to you on the Orders, Returns, And Exchanges page.

Returns
Are returns really free?

Yes, we offer free returns for recently bought items that are still in "new" condition (not worn outside or dirty) for orders in the continental US.

How do I return something?

You can initiate an return from the the Orders, Returns, And Exchanges page. Find the item and click the return button. You can then download/print a free shipping label and packing slip.

How do I track my return?

You can track the progress of your shipment back to us, our processing, and refund status on the Orders, Returns, And Exchanges page.

How long does it take for the refund?

Once we receive your return, we will process your return within 3 business days and submit the refund to your bank. Depending on the bank's processing time, it can take anywhere from 5-10 business days to show up in your account.

Company
Where is Kujo located?

We are a small, family-owned company based out of North Carolina (that is where we design and test our shoes) with some team members in Michigan. Our warehouse is in Ohio (that is where we stock and ship our shoes from). Our shoes are manufactured overseas in China. We work with a very high quality, tier 1 factory, and our manufacturer (based in Minnesota) has a team of Quality Control Managers that oversee our production runs.

Partners
Do you have an influencer program?

We have partnered with a handful of individuals who use and love our shoes to allow them to give a discount to their audience and earn a commission. This program originated as a way to thank folks who loved our shoes and were sharing our brand, acknowledging their immense value!

Do you have an affiliate program?

Yes, we have an affiliate program that anyone can join. You'll receive a special URL that you can use and it will earn you commission on these sales.

Can I sell your shoes as a retailer?

Yes! We have a wholesaler program we'd love to talk to you about. Send us an email at sales@kujo.com to start the conversation.

How Can We Help
Name
Email
Phone Number
Message
Thanks! Your message has been sent and we should be in touch soon!
Welp, this is embarassing. We can't seem to send your message right now. Please refresh the page and try again - or send us an email directly at hello@kujo.com