I got a size 14 and it is a tight, most shoes size 14 are a little too big and 13 is too small, but this shoe is too tight and it is a real struggle to put on. The foam lining around the top on one shoe has become lose and pushes down towards the heal. They have other wise held up well for my work in irrigation. I can use a shovel with out hurting the bottom of my foot and they are comfortable all day long. I have not reached out to the company about the issues I've had so I'm not sure how their customer service is. I think the problem with the phone at the rear of the shoe is because the shoes are too tight too hard to get on.