I am very happy to write this review. I ordered these boots based on a recommendation and have loved wearing them everyday since. Recently the material inside the right boot in the heal area came apart. It happens... even the best products have the occasional flaws. My experience got better when i reached out to Kujo to express my concern. Within a couple hours and a few emails, they accepted the feedback, promised to use the feedback to improve the boot, and have shipped me a replacement pair. How you treat your customers after the sale is just as important as selling it and the product itself! Kudos to Kujo!